Terms of Service

1. About WanderTales

WanderTales Inc. ("WanderTales", "we", "us", "our") provides a subscription service that creates AI-generated photorealistic postcards of your pet and mails them to your home. These Terms of Service ("Terms") govern your use of our website at wandertales.ca and our subscription service.

2. Eligibility

You must be at least 18 years of age to subscribe to WanderTales. By using our service, you represent that you are 18 or older and have the legal capacity to enter into a binding agreement. Our service is currently available to residents of Canada.

3. Subscription and Billing

Subscription plans: WanderTales offers monthly subscriptions in three tiers, priced in Canadian dollars: The Wanderer ($8.99/month, one postcard every four weeks), The Voyager ($12.99/month, one postcard every two weeks), and The Globetrotter ($19.99/month, one postcard every week). Optional paid add-ons (such as an additional pet's postcard or an additional mailing address, each charged at $3.99 per additional postcard mailed) and an annual prepayment option may also be available. Your subscription includes the number of physical postcards stated for your plan, digital previews, and any tier benefits or promotional benefits communicated at the time of sign-up.

Billing: Your payment method will be charged at the start of each billing period. Subscription fees are non-refundable except as expressly stated in these Terms.

Price changes: We may change our subscription price with at least 30 days' notice. Your continued use of the service after the price change takes effect constitutes acceptance of the new price.

Failed payments: If a payment fails, we will attempt to process it again. If payment cannot be collected, your subscription may be suspended until payment is resolved.

4. Cancellation and Refunds

Cancellation: You may cancel your subscription at any time using the secure billing-portal link in your receipt emails, or by emailing admin@wandertales.ca. Cancellation takes effect at the end of your current billing period, and you will continue to receive postcards until then.

Refunds: We do not offer refunds for partial months. If you are dissatisfied with a specific postcard due to quality issues, we will regenerate and resend it at no charge. Please contact us within 14 days of receiving a postcard to request a replacement.

Pause: You may pause your subscription for up to 3 consecutive months. Billing is suspended during a pause.

5. Your Content and Pet Photos

License to us: By submitting your pet's photo and other content, you grant WanderTales a non-exclusive, royalty-free licence to use that content solely for the purpose of generating your postcard images and providing our service.

Your ownership: You retain ownership of all content you submit. We do not claim any ownership over your pet's image or likeness.

Content standards: You must only submit photos you own or have the right to use. You must not submit photos of other people's pets without their permission, or any content that is illegal, obscene, or violates third-party rights.

Marketing use: We will not use your pet's image in marketing materials without your explicit written consent.

6. Delivery

We aim to produce and mail each postcard within 5 to 7 business days of it being generated. Delivery times thereafter depend on postal services and your location. We are not responsible for delays caused by postal services, customs, or circumstances beyond our control. If a postcard is lost in transit, we will reprint and resend it upon request.

7. AI-Generated Content

Our postcards use AI image generation technology. While we strive for high-quality, accurate representations of your pet, AI-generated images may not be perfect. If you are not satisfied with an image's resemblance to your pet, contact us within 14 days and we will regenerate it at no charge.

You acknowledge that AI-generated content may vary and that occasional imperfections are inherent to the technology. Our commitment is to make it right if the result is genuinely unsatisfactory.

8. Acceptable Use

You agree not to:

• Use our service for any unlawful purpose
• Submit content that infringes any third-party intellectual property rights
• Attempt to reverse-engineer or copy our AI systems or processes
• Use our service to generate content that is harmful, offensive, or violates anyone's rights
• Share, resell, or commercially exploit postcards generated through our service without our permission

9. Intellectual Property

The WanderTales name, logo, website design, and original content are owned by WanderTales Inc. and protected by applicable intellectual property laws. You may not use our branding or content without our written permission.

The personalised postcard images we generate for you are provided for your personal use. You may print, share, and display them for non-commercial purposes.

10. Disclaimer of Warranties

WanderTales is provided "as is" and "as available." We make no warranties, express or implied, regarding the service, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the service will be uninterrupted, error-free, or that results will meet your specific expectations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, WanderTales Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service. Our total liability to you for any claim shall not exceed the amount you paid to us in the 3 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. Any dispute arising from these Terms or your use of our service shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the service after that date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:

• Email: admin@wandertales.ca
• General: Contact page